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Infosys Work Form Home Job Recruitment Latest IT Jobs Apply Now

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Company name : Infosys

Job Role :

  • Customer support

Required Educations

  • Any Graduates with relevant skills

Years of passing

Any passed outs

Years of experience

Fresher and Experience

Fresher candidate good written and verbal communication

Typing speed minimum of 25/wpm

Shifts

Willing to work day or night shifts is required

REQUIRED SKILLS

Excellent communications skills and convincing power, Influencing ability.

Knowledge in english communication skills.

Basic computer and MS Office knowledge .

Able to work with a team and strong drive for result orientation.

Coordination with sales engineer and customer.

Good at managing existing customer.

Willing to work in night shifts .

Should have a stable broadband connection at home .A stable connection is must to support calls.

INTERVIEW ROUNDS

1.Online Assessment

2.Technical interview

3.Group discussion

4.HR rounds

JOB DESCRIPTION

Opens,logs ,prioritizes,assign and closes calls logged in the IT SD.

Asks the customer end user for all relevant information concerning the call made or issue reported by the customer end user.

Attempts to resloved the define inquiries while on the telephone,to meet the agreed upon service level for first call resolution.

Routes the enquiries to resolver groups as appropriate.

Re-routes misdirected calls.

Escalates tickets which have not been resolved by SD,in accordance with customer escalation procedures.

Provided staus and updates on ticket to authorized users.

Make recommendations for updates to the kb database.

Job location – Work form home

Salary – 2.0-6.5LPA

HOW TO APPLY THIS JOB?

Infosys work form home apply link

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