Company name : Infosys
Job Role :
- Customer support
Required Educations
- Any Graduates with relevant skills
Years of passing
Any passed outs
Years of experience
Fresher and Experience
Fresher candidate good written and verbal communication
Typing speed minimum of 25/wpm
Shifts
Willing to work day or night shifts is required
REQUIRED SKILLS
Excellent communications skills and convincing power, Influencing ability.
Knowledge in english communication skills.
Basic computer and MS Office knowledge .
Able to work with a team and strong drive for result orientation.
Coordination with sales engineer and customer.
Good at managing existing customer.
Willing to work in night shifts .
Should have a stable broadband connection at home .A stable connection is must to support calls.
INTERVIEW ROUNDS
1.Online Assessment
2.Technical interview
3.Group discussion
4.HR rounds
JOB DESCRIPTION
Opens,logs ,prioritizes,assign and closes calls logged in the IT SD.
Asks the customer end user for all relevant information concerning the call made or issue reported by the customer end user.
Attempts to resloved the define inquiries while on the telephone,to meet the agreed upon service level for first call resolution.
Routes the enquiries to resolver groups as appropriate.
Re-routes misdirected calls.
Escalates tickets which have not been resolved by SD,in accordance with customer escalation procedures.
Provided staus and updates on ticket to authorized users.
Make recommendations for updates to the kb database.
Job location – Work form home
Salary – 2.0-6.5LPA
HOW TO APPLY THIS JOB?
Infosys work form home apply link
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